Your Money.
Our Priority.
Bank-level security, transparent operations, and multiple layers of protection for your savings circles.
Powered by Stripe
We never see or store your card details. All payments processed by Stripe, trusted by millions of businesses worldwide.
256-bit Encryption
All data encrypted in transit and at rest using AES-256, the same standard used by banks and governments.
PCI-DSS Compliant
Our payment infrastructure meets the highest security standards for handling card data.
SOC 2 Infrastructure
Built on Google Cloud Platform and Firebase with SOC 2 Type II certification.
Vanta Certified
Partnered with Vanta for continuous compliance monitoring and automated security assessments.
Circle Health Scores
See real-time health metrics for every circle before you join. Know exactly what you're getting into.
Security Features
Multiple layers of protection for your peace of mind
Authentication
- Multi-factor authentication (MFA)
- Biometric login (Face ID / Touch ID)
- Secure session management
- Automatic logout on inactivity
Transaction Security
- Real-time fraud detection
- Transaction limits and alerts
- Payout verification
- Complete audit trails
Circle Protection
- Co-admin backup system
- Ownership transfer capability
- Autopilot mode for continuity
- Member voting for disputes
Captain Transparency
- All captain powers visible upfront
- Permission levels clearly shown
- No hidden admin controls
- Activity log for all actions
Enforceable Rules
- Rules locked BEFORE start
- Late fees set in advance
- Grace periods defined upfront
- No mid-cycle surprises
Transparency
- Real-time balance visibility
- Full payment history
- Member trust scores
- Contribution tracking
Circle Health Dashboard
- Real-time health score (0-100)
- Payment rate tracking
- Member reliability metrics
- Risk indicators before joining
5-Star Rating System
- Rate members after each round
- Peer reviews build reputation
- 70% reliability + 30% peer score
- See ratings before joining
Chargeback Prevention
- Clear billing descriptors
- Explicit payment authorization
- Member agreement records
- Support-first resolution
Dispute & Chargeback Handling
How we protect the platform and resolve issues fairly
Before Filing a Chargeback
Circle contributions are peer-to-peer commitments between members—not purchases from SusuFlex. If you have concerns about a payment, contact us first at support@susuflex.com. Our team can often resolve issues faster than the chargeback process and without negative consequences.
Documented Consent
Every circle join records explicit agreement to payment terms.
Clear Descriptors
"SUSUFLEX" appears on statements so members recognize charges.
Internal Mediation
Full dispute resolution system for member conflicts.
Fair Refunds
Legitimate refund requests processed through proper channels.
Protect Yourself & Your Circle
Tools to keep your savings experience safe and positive
Report Members
Flag suspicious behavior, harassment, or rule violations. Our team investigates all reports within 24 hours.
Block Users
Prevent specific users from inviting you to circles or contacting you. Your safety, your control.
Verified Badges
ID-verified members display a badge. Join circles with verified captains for extra peace of mind.
5-Star Ratings
Rate members after each round. Build your reputation through peer reviews. See who's truly reliable.
Your Data, Your Control
We collect only what's necessary to provide our service. You can request your data or delete your account at any time.
- GDPR compliant
- CCPA compliant
- Data export available
- Right to deletion
- No data selling, ever
Security Researchers Welcome
Found a vulnerability? We appreciate responsible disclosure. Contact our security team and we'll work with you to resolve issues quickly.
support@susuflex.comQuestions About Security?
Our team is happy to answer any security-related questions.