Terms of Service

Last updated: December 28, 2025

1. Agreement

By using SusuFlex, you agree to these Terms, our Privacy Policy, Risk Disclosure, and the Stripe Connected Account Agreement.

2. Eligibility

You must be 18+ and legally able to enter contracts. Availability is currently limited to the United States and Canada. You must be eligible to create a Stripe account in your jurisdiction.

3. Platform Role & Disclaimer

SusuFlex is a software platform, not a financial intermediary. We provide:

• Software to coordinate rotating savings circles (ROSCAs)
• Trust scores and member verification tools
• Communication and scheduling features
• Integration with Stripe for payment processing

We do NOT:

• Hold, transmit, or custody user funds (Stripe does)
• Guarantee that circle members will make payments
• Provide FDIC insurance or deposit protection
• Act as a party to transactions between members
• Make lending or investment decisions

4. Stripe Connect & Payment Authorization

All payments are processed through Stripe Connect Express. By using SusuFlex, you:

• Authorize Stripe Account Creation: You agree to create a Stripe Express account subject to Stripe's Connected Account Agreement.
• Authorize Contributions: When you join a circle, you authorize recurring payments according to the circle's schedule. Each contribution is processed by Stripe at the scheduled time.
• Authorize Payouts: You authorize Stripe to receive and hold funds on your behalf and disburse them to your linked bank account.
• Accept Stripe's Terms: Your use of payment features is subject to Stripe's terms, privacy policy, and risk decisions.

Stripe may independently review, restrict, or close your account based on their risk assessment. SusuFlex cannot override Stripe's decisions.

5. Accounts

• Provide accurate information and keep credentials secure.
• You are responsible for activity under your account.
• Complete identity verification when required for higher limits.
• We may suspend accounts for policy or payment violations.

6. Circle Membership Commitments

When you join a savings circle, you enter a binding commitment to:

• Make all scheduled contributions for the duration of the circle
• Not exit the circle after receiving your payout (except as permitted by circle rules)
• Accept that other members' defaults may affect your payout
• Resolve disputes through our internal dispute resolution process first

Breaking these commitments may result in: trust score reduction, security deposit forfeiture, platform suspension, and potential collection actions.

7. Payments & Fees

• Contributions are processed via Stripe; Stripe's processing fees apply.
• Platform fees are deducted from payouts per your selected plan (see Pricing).
• Payout timing depends on banking networks and Stripe's processes; delays are possible.
• Chargebacks: Filing a chargeback on a legitimate circle contribution may result in immediate account suspension and permanent ban. Disputes should be resolved through our support team first.

8. Risk Acknowledgment

By using SusuFlex, you acknowledge and accept:

• Default Risk: Other members may fail to pay. SusuFlex cannot guarantee member performance.
• No Insurance: Funds are not FDIC insured. This is peer-to-peer savings, not a bank deposit.
• Platform Risk: Technical issues may cause delays. We are not liable for banking or payment processor outages.
• Peer-to-Peer Nature: You are transacting with other individuals, not with SusuFlex.

Review our full Risk Disclosure before participating.

9. Prohibited Conduct

• Fraud, misrepresentation, or identity theft
• Creating fake accounts or Sybil attacks
• Unauthorized access or interference with the service
• Money laundering, terrorist financing, or illegal transactions
• Abusing chargebacks or dispute processes
• Collusion or manipulation of trust scores

10. Dispute Resolution

Internal Resolution First: Before filing a chargeback or legal action, you agree to:

1. Contact support@susuflex.com with your concern
2. Allow 14 days for our team to investigate and respond
3. Participate in good faith mediation if offered

Binding Arbitration: Disputes not resolved informally will be settled by binding arbitration under AAA rules in Minneapolis, Minnesota. You waive the right to participate in class actions.

Exception: Either party may bring claims in small claims court.

11. Termination

You may stop using the service at any time. However, you remain obligated to complete any active circle commitments. We may suspend or terminate accounts for violations, fraud risk, or at Stripe's direction.

12. Disclaimers

SusuFlex is provided "as is" without warranties. We are not a bank and do not provide FDIC insurance. To the fullest extent permitted by law, we disclaim implied warranties of merchantability and fitness for a particular purpose.

13. Limitation of Liability

To the maximum extent permitted by law, SusuFlex is not liable for:

• Indirect, incidental, or consequential damages
• Lost profits or lost savings
• Actions or defaults by other circle members
• Stripe's decisions regarding your account

Our total liability is limited to fees you paid to SusuFlex (not contributions) in the prior 3 months.

14. Changes

We may update Terms; continued use means acceptance. We'll notify you of material changes via email or in-app notification.

15. Governing Law

These Terms are governed by the laws of the State of Minnesota, USA, without regard to conflict of laws principles.

16. Contact

• Legal/Compliance: compliance@susuflex.com
• Support: support@susuflex.com
• Address: susuflex LLC, 400 S 4th St. Ste 401-555, Minneapolis, MN 55415