How Payments Work
Understanding SusuFlex's payment model: transparent and secure.
Key Point
Payments are processed by Stripe. SusuFlex does not hold, transmit, or custody user funds. We are a software platform that facilitates peer-to-peer coordination—not a bank.
Our Payment Model: Stripe Connect Express
SusuFlex uses Stripe Connect Express, Stripe's recommended solution for marketplace and platform businesses. Here's how it works:
User Creates Stripe Account
Each SusuFlex user sets up their own Stripe Express account through Stripe's secure onboarding flow. Stripe handles KYC verification directly—we never see sensitive documents.
Contributions Go to Stripe
When a member makes a contribution, their payment is processed by Stripe, not by SusuFlex. SusuFlex does not hold, transmit, or custody user funds.
Why This Model Matters
Payments Processed by Stripe
Payments are processed by Stripe. SusuFlex does not hold, transmit, or custody user funds.
Built-in Fraud Protection
Stripe Radar uses machine learning trained on billions of transactions to detect and prevent fraud automatically.
What SusuFlex Does vs. What Stripe Does
| Function | SusuFlex | Stripe |
|---|---|---|
| Circle coordination & scheduling | ||
| Payment processing | ||
| Identity verification (KYC) | ||
| Fraud detection | (app-level) | (payment-level) |
| Trust scores & member ratings | ||
| Tax reporting (1099-K) |
Payment Authorization & Consent
Every payment on SusuFlex requires explicit user authorization:
- Joining a Circle: Members review and accept the circle rules, contribution schedule, and payout order before joining. This creates a binding member agreement.
- Each Contribution: Users explicitly authorize each payment or opt into autopay with clear terms.
- Stripe Account: Setting up a Stripe Express account requires accepting Stripe's own terms of service and completing their identity verification.
- Payout Setup: Users must add and verify their bank account through Stripe's secure process before receiving any payouts.
Dispute & Chargeback Handling
We've implemented comprehensive measures to minimize disputes:
Before Charging Back
Circle contributions are peer-to-peer commitments—not purchases from SusuFlex. If you have an issue with a circle, contact our support team first at support@susuflex.com. We have internal dispute resolution processes that can often resolve issues faster than a chargeback.
- Clear Disclosure: Members understand they're joining peer-to-peer savings groups, not buying a product.
- Member Agreements: Binding commitments are recorded at signup with explicit acknowledgment of risks.
- In-App Disputes: Full dispute resolution system for member-to-member conflicts.
- Support First: Dedicated compliance team to resolve issues before they become chargebacks.
- Refund Process: Legitimate refund requests are processed through proper channels.
Frequently Asked Questions
Is SusuFlex a bank?
No. SusuFlex is a software platform that coordinates peer-to-peer savings groups. We do not hold deposits, make loans, or provide FDIC insurance. Payments are processed by Stripe.
What happens if Stripe freezes my account?
Your Stripe Express account is subject to Stripe's terms of service. If Stripe flags your account for review, you'll work directly with Stripe to resolve any issues. SusuFlex cannot override Stripe's risk decisions.
Contact Our Support Team
For questions about payments or compliance:
- Email: compliance@susuflex.com
- Support: support@susuflex.com
Last updated: September 25, 2026. This page is for informational purposes and does not constitute legal or financial advice.